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1. Where can I purchase gown preservation services?
Please call your local Wedding Gown Preservation Company authorized dealer, Evergreen Dreams (253-886-6224), send us an e-mail, or respond from the contact page. We'll arrange a time for you to bring your dress to us (we will package and ship for you) or to purchase a do-it-yourself kit.
2. I have purchased a Preservation Kit and will send the dress myself. What is the next step?
Once you have your kit, you simply fill out the enclosed Pre-Paid order form, use the materials provided to pack up your gown, and attach the Pre-Paid UPS shipping label. Please Note: An adult signature will be required when your gown is delivered back to you. This is done for the protection of your gown.
3. Do I need to have my gown cleaned before sending to your company?
No, Wedding Gown Preservation Company will handle all the cleaning of your gown to ensure a proper preservation.
4. What exactly is the process you use to clean the gown?
Wedding Gown Preservation Company has several different processes that are used for cleaning. Each gown is evaluated upon its arrival and the best cleaning process for that particular gown is used. All of our processes are safe, gentle and environmentally safe. Your gown is then fitted on an acid-free bust form and packed in our acid-neutral preservation chest. Please note shoulder pads and bust pads must be removed as they could cause damage to the gown over time. They will be wrapped in tissue paper and packed underneath your gown.
5. What stains are removed with your process?
We are able to remove approximately 95% of all stains. Those such as tar, blood, perspiration, grass, mud, grease, and food are the most common. Also any sugar stains from cake icing, wine and other beverages.
6. What can be seen in the display window?
You will be able to view your gown and veil. Any other items will be positioned at the bottom of the window, where possible, or packed underneath your dress.
7. What else can I send along with my gown?
You may also send items such as your veil, headpiece, gloves, garter, moneybag, handkerchief, slip, flower girl gown, etc. Up to three items are included in the pricing. Additional fees may apply.
8. Can you make repairs to the gown?
Wedding Gown Preservation Company prides itself on having a highly trained staff that can handle most repairs for a nominal fee. Please note on your paperwork if you would like a call with a repair quote.
9. If I want to declare more value, what do I need to do?
Let your represerntative know. The cost is $2 for each $100 of additional insurance.
10. Other sites claim that companies using boxes with windows are not archival quality. Is this true?
The Wedding Gown Preservation Company uses only the highest museum quality cleaning techniques and acid-free preservation materials. All gown preservation is guaranteed for 100 years. Feel free to check out their website www.gownpreservation.com or call them toll free 1-800-305-3108 with any questions. They have been in business since 1913 doing only one thing...quality gown preservation!
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